Features

What you get on day one.

Real platforms, real routing, real response drafts. No "AI-powered" hand-waving.

Every review platform that matters.

Google Business Profile, Yelp, Tripadvisor, Facebook. Pulled every 10 minutes, deduped, normalized into one feed.

  • OAuth connection per platform, per location.
  • 24-month review history searchable on signup.
  • Adding a new platform never costs extra.

Negative-first triage.

3 stars or below land at the top of your inbox. Five stars sit in a feed you can scroll if you want.

  • Configurable threshold per location.
  • Sentiment scan for 4-star reviews that read like 1-stars in disguise.
  • One-line summary of what the customer was actually unhappy about.

Escalation routing that fits your org.

GM first, owner second, regional third, brand HQ fourth. Each step has its own SLA and overrides.

  • Per-location escalation tree.
  • Vacation overrides ("send to owner this week").
  • Audit trail of who saw what when.

Response drafting in your voice.

A response is drafted the moment the review lands. You approve or edit and hit send.

  • Brand voice settings (formal, warm, terse).
  • Platform-compliant: no banned phrases on Yelp, no fake-empathy patterns on Google.
  • Approval required before publish. We never auto-post on your behalf.

Weekly recap email.

Monday morning, every operator gets a one-page summary of the week behind. Brand HQ gets a brand-wide rollup.

  • Rating trend per location.
  • Response time per GM (gentle, comparative).
  • Top three issues mentioned across all reviews.

Brand HQ rollup, free at 50% adoption.

If half your locations are on the platform, your corporate team gets a read-only dashboard. No contract, no spreadsheet.

  • Brand-wide rating average and trend.
  • Worst 10 reviews this week across all locations.
  • Upgrade to Enterprise when you want to enforce response guidelines centrally.

Social posting (beta, Phase 2).

Schedule and post to Facebook, Instagram, X, and LinkedIn from one place. Built for local franchise marketing, not generic agency use.

  • Per-location social accounts.
  • Library of brand-approved post templates.
  • Add-on, $29 per location per month. Beta opt-in.

Passwordless sign-in.

Email or SMS code. No passwords for GMs to lose or write on a sticky.

  • Code expires in 10 minutes.
  • Session held in a signed token for 30 days.
  • One click sign-out across all devices.

Want to see the dashboard?

A 15-minute walkthrough with a real screen and your actual reviews pulled in live.

See it in 15 minutes